Our IT services in the area of telephone control (CT) cover the needs of our customers, adding value to our solutions:
Operation and administration of CT systems
Service of implantation of systems of CT in ASP mode
After Sales Service
Telephone control projects
EXPLOITATION AND ADMINISTRATION OF CT SYSTEMS
Our specialized technical personnel will perform the tasks of operating and administering the implanted telephone control system, for both billing and billing systems, not having to devote unnecessary resources or time to the client.
IMPLEMENTATION OF SYSTEMS AS A SERVICE (ASP mode)
This service allows our customers to access their telephone control systems over the internet or network remotely because the system is housed in a CPD where the data of the calls are processed.
The advantages of this type of service are as follows:
Latest versions of the available systems
Online access guaranteed 24 hours a day
No cost of acquiring or maintaining licenses
Service rate customizable according to customer needs
Permanent technical support, without the need for human or technical resources to administer the system
System Customization
Total security and total confidentiality
POST SALES SERVICE
Different modalities of after sales service to guarantee the correct functioning of our facilities:
Telephone support
E-mail support
Remote web-based support
On site support
Various service level agreements (SLAs)
TELEPHONE CONTROL PROJECTS
Definimos, desarrollamos e implementamos el proyecto de control telefónico que cubra sus necesidades específicas:
Adapting our systems
Integration with third-party systems (CRM, API's, CTI, SAP, ...)
Billing and recovery
Projects for carriers / TELCOS
TELEPHONE TRAFFIC STUDIES
Our extensive experience in the analysis of telephone traffic applied to each case gives us a differential advantage:
AURALL
ZEUX
ALERT24