Services

Our IT services in the area of telephone control (CT) cover the needs of our customers, adding value to our solutions:
  • Operation and administration of CT systems
  • Service of implantation of systems of CT in ASP mode
  • After Sales Service
  • Telephone control projects

EXPLOITATION AND ADMINISTRATION OF CT SYSTEMS


Our specialized technical personnel will perform the tasks of operating and administering the implanted telephone control system, for both billing and billing systems, not having to devote unnecessary resources or time to the client.

IMPLEMENTATION OF SYSTEMS AS A SERVICE
(ASP mode)


This service allows our customers to access their telephone control systems over the internet or network remotely because the system is housed in a CPD where the data of the calls are processed.

The advantages of this type of service are as follows:

  • Latest versions of the available systems
  • Online access guaranteed 24 hours a day
  • No cost of acquiring or maintaining licenses
  • Service rate customizable according to customer needs
  • Permanent technical support, without the need for human or technical resources to administer the system
  • System Customization
  • Total security and total confidentiality

POST SALES SERVICE


Different modalities of after sales service to guarantee the correct functioning of our facilities:
  • Telephone support
  • E-mail support
  • Remote web-based support
  • On site support
  • Various service level agreements (SLAs)

TELEPHONE CONTROL PROJECTS


Definimos, desarrollamos e implementamos el proyecto de control telefónico que cubra sus necesidades específicas:
  • Adapting our systems
  • Integration with third-party systems (CRM, API's, CTI, SAP, ...)
  • Billing and recovery
  • Projects for carriers / TELCOS

TELEPHONE TRAFFIC STUDIES


Our extensive experience in the analysis of telephone traffic applied to each case gives us a differential advantage:
  • Price studies and price plans
  • VoIP Projects and VPN Profitability
  • Traffic data mining
  • Analysis of plant traffic

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